FAQ
Questions, answered.
Straight answers about price, timing, ownership and how we work.
Pricing and payment
Are the prices really fixed?
Yes, for the scope each package lists. If you want something outside it, we quote that in writing before any work starts. Nothing is billed without your approval.
How does payment work?
You pay 50% when you order and the balance at launch. Care plans bill the first month at checkout, then monthly.
Can I get my deposit back?
Yes. Your deposit is fully refundable until the kickoff call. After kickoff, refunds are pro-rated to the work delivered. The full terms are in the Refund & Cancellation Policy.
Do you work with businesses outside Houston?
Yes. We're based in Houston and work with Houston businesses most, but projects run remotely and we'll work with any US business.
Why isn't there a quote form?
Because the price is already on the page. If your project doesn't fit a package, tell us about it and we'll write a scope and price.
Is sales tax included?
Not in the package price. Any sales tax is confirmed on your invoice.
Timeline
How long does a website take?
Launch is about 3 weeks, Growth 5 to 6 weeks, Signature 8 to 10. Other services have their own turnaround, listed on each page. We confirm your date at kickoff.
What can make it take longer?
Late feedback, late content, and scope changes. If the date has to move, we tell you right away and explain why.
Can you launch faster?
Sometimes. A faster timeline can change the price, and we'd quote it in writing first. Landing Pages are the quickest route: 7 to 10 business days.
Ownership and hosting
Who owns my website?
You do. Your domain, code, design files and content transfer to you on final payment.
Do I need hosting?
Yes. Your site needs a host, and you pay your provider directly. We'll recommend options at kickoff and help set it up in your name.
Who owns my domain name?
You. We never register it in our name. If you don't have one yet, we'll guide you through registering it yourself.
Can I leave you and take everything?
Yes. That's the point of owning it.
Process
What do I need to give you?
Your goals, your text and images (or add copywriting), and feedback within a few business days. Anything else, we ask for at kickoff.
How many revisions do I get?
Two rounds per design stage. A round is one consolidated set of feedback. More rounds can be added, quoted in writing first.
How will I see progress?
Through a private preview link, plus updates at each step.
What if I don't like the design?
Tell us at the design stage. Two revision rounds are included, and if we're far apart after that, the refund terms apply.
Care plans
Can I cancel a Care plan?
Any month. Cancellation takes effect at the end of the month you've paid for.
Does Care cover a site you didn't build?
Often. We review it first, and tell you before you pay if we can't look after it safely.
Contact and checkout
How fast will you reply to a question?
Within 1 business day, by phone or email. Office hours are Mon–Fri 8–6 and Sat 9–4, Central Time.
Can I try the cart before I commit?
Yes. The cart and checkout currently run in demo mode, so you can try the whole flow without paying anything. We confirm orders by email.